FAQs

Investment gold is gold of a purity not less than 995 thousandths that is in the form of a bar, or a wafer, of a weight accepted by the bullion markets. Cast Investment gold bars are not subject to VAT but the manufacturing or fashion charges associated with the production of minted bars and wafers are subject to VAT.

If you would like to collect your bullion in person this can be arranged in advance once we have received full payment by bank transfer.

We aim to provide a fast, reliable service to our customers based on a process that is secure, trackable and transparent. Due to the high value of many of our transactions we need to be sure of the identities of our customers. An individual customer registration and account is therefore necessary to allow us to fulfil these requirements.

Yes. Minted coins and some small bars from 1g to 100g are not individually stamped with a serial number but are supplied with a numbered Assay Certificate set in a clear plastic case with the gold or with a Certificate of Authenticity issued by Us. Larger bullion bars are individually cast, stamped with an identifying serial number and supplied with an individual Assay Certificate.

Yes, if you would like to sell your bullion, please get in touch and we will guide you through the process which is quick, easy and secure.

You can sell most forms of unwanted or scrap silver, gold and platinum through our sister company at sellgold.ae.

Unfortunately we only deliver bullion to customers who are permanently resident in Dubai. If you are visiting Dubai you can order and collect in person from our offices once payment has cleared.

All personal details are protected and securely held. See terms and conditions.

By submitting an order you are agreeing to buy at the specified price. If you cancel the transaction before delivery we will charge you a fee of 150 AED plus a sum equivalent to any loss of value of the ordered item(s) due to fluctuations in the market price of the precious metal concerned.