FAQs

Investment gold is gold of a purity not less than 995 thousandths that is in the form of a bar, or a wafer, of a weight accepted by the bullion markets or a gold coin minted after the year 1800 of a purity not less than 900 thousandths and has been or is classed as legal tender in its country of origin. The gold metal content in Investment gold bars or coins are not subject to VAT or any other Tax in the U.A.E., but the small manufacturing or fashion charges associated with the production of minted bars, wafers or bullion coins is subject to VAT at 5%. We are obliged to collect this small VAT charge from our customers on behalf of Dubai customs authorities.

We are more than happy for you to collect your bullion purchase in person from our Deira Gold Souk office. This can be arranged in advance once we have received full payment by bank transfer and payment has cleared our end. Please ring the office for further details of what may be required from you when you arrange to pick up your bullion products.

We always aim to provide a fast, reliable and efficient service to our valued customers based on a process that is secure, trackable and transparent. Due to the high value of many of our transactions we need to be sure of the identities of our customers. An individual customer registration and account is therefore necessary to allow us to fulfil these requirements. These requirements are requirements we need to fulfil to account for our obligations as a company to the U.A.E. Authorities. You may wish to find more information here and you can register for an account here.

Smaller gold and silver bars from 1g to 100g are not always individually stamped with a serial number but are supplied with a numbered Assay Certificate set in a clear plastic case with the gold bar. Larger bullion bars are individually cast, stamped with an identifying serial number and supplied with an individual Assay Certificate. Bullion coins are not stamped with a serial number and this is how they are supplied by the World Mints. Rest assured that we source all our bullion products direct from the individual Mints or Refiners, so you can be sure that we only supply original authentic bullion products at all times.

Yes, if you would like to sell your bullion, please get in touch and we will guide you through the process which is quick, easy and secure.

You can also sell most forms of unwanted gold, platinum or silver jewellery through our sister company at sellgold.ae at the most competitive rates in the U.A.E.

We can only deliver bullion to customers who are permanently resident in the U.A.E. If you are visiting Dubai you can order and collect in person from our offices once payment has cleared, and you have provided any proof of funds that we may require. Please call the office direct if you are unsure of any aspect of this.

We assure all our valued customers that any personal details are protected and securely held on password protected computers and only the information required to fulfil your order or that personal information we are required to keep by the U.A.E authorities is securely stored. See terms and conditions.

By submitting an order you are agreeing to buy at the specified price. If you cancel the transaction before delivery or collection we will charge you a fee of 150 AED plus a sum equivalent to any loss of value of the ordered item(s) due to fluctuations in the market price of the precious metal concerned. Please see our market loss policy in our terms and conditions

We buy all gold and silver bullion. Our minimum standard rates for Gold are 98% if purchased from iGold and 97% if purchased elsewhere and our rates for Silver are 94% if purchased from iGold and 93% if purchased elsewhere. Please call us for a quote as sometimes we can offer a higher rate depending on market conditions at the time.

Cash payments to a maximum of AED 50,000 may be made at our office for bullion purchases. Acceptable ID documentation to confirm personal identity and address must be produced by the customer including proof of funds before release of any confirmed order. Should you want to pay for your bullion order in this way please ring the office immediately after placing your order so that your account can be marked as such and the procedure can be clarified with you.

As we are not financially regulated, we cannot advise on when you should purchase or even sell. Bullion dealers are not required to be regulated by the U.A.E. Authorities. If you are planning to invest a large amount of funds, we always advise our customers to consult with a financial advisor to determine what investment is best suited for your financial goals and risk tolerance.

The Gold or Silver metal content in Investment gold or silver bars or coins are not subject to VAT or any other Tax in the U.A.E., but the small manufacturing or fashion charges associated with the production of minted bars, wafers, cast bars or bullion coins is subject to VAT at 5%. We are obliged to collect this small VAT charge from our customers on behalf of Dubai customs authorities.

To offer the most competitive rates on all our bullion products we currently only accept payment direct to our bank account or over the counter at our office to a max of 50,000 Aed in Cash, subject to certain conditions explained above. Unfortunately we do not currently accept card payments but this is something we are looking to offer in the near future.

As we are not financially regulated, we cannot advise on which precious metal you should consider purchasing. Bullion dealers are not required to be regulated by the U.A.E. Authorities. If you are planning to invest a large amount of funds, we always advise our customers to consult with a financial advisor to determine what investment is best suited for your financial goals and risk tolerance.

Gold coins and gold bars are both forms of investment in physical gold or silver, but there are a few differences between them.

Gold coins are typically smaller and are minted by government or private entities. They often carry a premium over the actual value of the gold because of their historical or collectible value, which may increase their cost. Gold coins are often used for numismatic collection or as legal tender bullions.

On the other hand, gold bars are larger and are usually produced by refiners. They are generally composed of pure gold with a uniform shape and size, making them easier to store and transport. Generally, gold bars have lower premiums over the actual value of gold because they do not have the same historical or collectible value.

Overall, the cost of gold coins will depend on factors such as rarity, age, condition, and historical significance, which can increase their value beyond the actual value of the gold they contain.

All of our bullion products are purchased by us directly from the manufacturers, so you can be assured that you are buying real Gold and Silver when shopping with iGold. Kuber Jewellery LLC owns and operates the website iGold.ae. We have been in business for over 30 years in Dubai U.A.E. and we have an excellent reputation in the industry. We are also long term members of the Dubai Jewellery Group, our membership can be checked here. We are listed as Kuber Jewellery LLC.